Within 12 hours after payment.

When an order has been processed for shipping by the warehouse but hasn’t left the warehouse, please contact us as soon as possible.
If your package has left the warehouse, This process will incur fees, and the costs of the fees will be based on the quotation given to us by the logistics. So please make sure that the mailing address to us is correct to avoid unnecessary costs, especially for customers who plan to move.

Please check our Payment Method Page for details.

The warranty date is subject to the product description page, if no specification, normally 1 year.

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email: support@health-smarthomes.org.
If it is outside of warranty we may still be able to offer repairs or replacement parts.

Most of our products are made in Vietnam & China.

Yes, subscribe to our newsletter to get the coupons.

Yes, every bed sent to California will have Prop 65 warning.

We purchase directly from the manufacturer without any other agents, so we guarantee our price is the lowest. In fact, other merchants may also purchase directly from the factory (like us), if this happens, please provide the product’s SKU, the link(from Amazon, eBay, etc.), and the price your want, and we will negotiate with you.

The Hong Kong Government only levies taxes on profits derived from operating industries, professions, or businesses in Hong Kong, and profits derived from outside Hong Kong will not be taxed.

A foreign transaction fee is a fee charged by a credit card issuer or bank for every transaction made in a country outside of the U.S. Fees vary depending on the credit card or bank’s terms and conditions but usually fall between 0% and 5% of the purchase amount. Please Check the ratio with your Credit Card issued bank.